Política de reembolso

Last updated: September 9, 2026

At Raíces Humildes Co., we want you to feel confident shopping with us. Please review our return policy below before making a purchase.

Apparel — 30-Day Returns

We accept returns on eligible apparel within 30 days of delivery.

To qualify for a return, apparel must be:

Unworn and unused
In the same condition in which it was received
With original tags attached
In its original packaging, when applicable
Accompanied by your receipt or proof of purchase

To request a return, please email support@raiceshumildes.com with your order number and reason for the return.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide instructions on where and how to send your item.

Greeting Cards — Final Sale

Because greeting cards are paper products, all greeting card sales are final and are not eligible for returns or exchanges.

However, if your greeting cards arrive damaged, defective, or incorrect, please contact us within 7 days of delivery at support@raiceshumildes.com.

Please include your order number and a photo showing the issue. If we made an error or your order arrived damaged, we'll work with you to make it right with a replacement or refund, as appropriate.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong item, contact us as soon as possible at support@raiceshumildes.com.

Please include your order number and photos of the item so we can review the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

Greeting cards
Personalized or custom-made products
Gift cards
Final-sale or clearance merchandise

If you're unsure whether your item qualifies for a return, please contact us before sending anything back.

Exchanges

We do not currently offer direct exchanges.

If you need a different apparel size or item, please request a return for the original item. Once the return is approved, you can place a separate order for the item you would like instead.

Refunds

Once we receive and inspect your eligible return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund after it has been issued.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at support@raiceshumildesco.com